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Phone, Text or Email Scam Prevention


Do Not Provide Benefit Information Over the Phone, Text or Email

Fraud attempts are happening more and more often. These may be in the form of phone, text or email scams. This is a reminder that you should not provide:

Personal information such as Social Security number, credit card information, bank account information or medical benefit information to an unsolicited caller.

CVS Health: You may receive a call from a criminal posing as a pharmacy representative and these criminals are spoofing a CVS Pharmacy’s phone number. They may ask for a list of your medications, if you need any refills or what drugs you want. If you have any doubts, hang up and call CVS Caremark directly at the number on your ID card or contact your local pharmacy where you get your prescriptions filled.

Do not reply to any text messages or click on any links in emails that appear to come from CVS Health offering you a gift card or reward.

For more information, visit Security (

Medical Plans Do not provide personal information or credit card information to your medical and supplemental plans – dental, vision and hearing aid. If you receive a call, text or email asking for personal information or credit card information, just hang up and call the plan directly at the phone number that is on your ID card.

If you should happen to receive a call, text or email similar to what is mentioned above, please contact the PEBTF’s Fraud area via the Contact the PEBTF section of or call the PEBTF at 1-800-522-7279.

Medicare Members: Look out for Scams

Scammers are using a variety of ways to try to steal your Medicare Number, personal information, and money. And they're using robocalls, social media posts, and emails to do it.

Remember, if anyone reaches out to get your Medicare Number or personal information in exchange for something, you can bet it's a scam.

Visit for more information and tips on preventing Medicare scams and fraud.

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